Customer Reviews

Based on 1991 reviews
97%
(1924)
2%
(35)
1%
(16)
0%
(7)
0%
(9)
Excellent

It came very fast and was very well packaged. I look forward to ordering from here again.

Pre-Order

I have been purchasing from Kpop USA for about 5 years now and I have never had any issues. They always are helpful when you have questions in regard to orders.

[EXCLUSIVE POB] YEJI (ITZY) - AIR (Mystery Box Ver.)

[POB] TREASURE SPECIAL MINI ALBUM - PLEASURE

[EXCLUSIVE POB] YEJI (ITZY) - AIR (Photobook Ver.)

[POB] SEULGI (Red Velvet) 2nd Mini Album - Accidentally On Purpose (Photo Book Ver.)

My girls loved them!

Damaged Photocard

1 out of 3 photocards included in the album was damaged, it has multiple scratches at the back

Came fast

Once it shipped, it came really fast and it was packaged great and was perfect. I was super happy with this product. I love ordering from this company.

Excellent

Everything arrived safely and the album is pretty good, I like it.

I really liked the album, Jennie it's so talented 😻. Pob and album photobook arrived safely.

LOVE THIS CONCEPT, Great ideo with doubuling up on posters, should have put the photocards in a little holder tho cause the keychain did dent one of them pretty bad, all good for the rest tho

[EXCLUSIVE POB] JENNIE (BLACKPINK) The 1st Studio Album - Ruby (Photobook ver.)

Well packaged and in great condition!

ENHYPEN - Official Light Stick ver.2

Exactly as described!!!

Exactly as described!!

[EXCLUSIVE POB] SEVENTEEN 2024 SVT 8TH FAN MEETING [SEVENTEEN in CARAT LAND] MEMORY BOOK + DIGITAL CODE

Thank you for lily pob! Arrived so fast after shipped!

Thank you for lily pob! Arrived on time! Within a day after ship!

Arrived quickly and in exceptional condition.

Arrived quickly and in exceptional condition. Beautiful photobook.

G to the D

Order came on time and securely packaged. Very Happy with KPOP Online! Faithful customer!!

Packaging first, CD last

I’m old and still buy CDs for the music. Unfortunately that is not important to a large portion of Kpop fans. The cd in a 5 star, beautiful package, is stuck on a foam button. This does not hold well while traveling across the world in a mail carrier. It spins in place, making circular marks along the tracks of the cd. These marks can cause permanent damage and are made worse by the cd becoming completely dislodged and banging around inside the box. My cd plays fine, otherwise I would’ve given this one star. Also the thin cardboard on top apparently tears very easily, as mine was torn where the keychain is kept. And no, the external packaging of this item was immaculate. It took me several minutes to get through all the plastic wrap plus it was marked “fragile”. The seller did everything they could to ensure safe travels. This is entirely the fault of the bananas design team catering to the majority that only want the photo cards anyway. So yeah. Buyer beware if you’re ordering online, since the seller can’t do anything about the shoddy internal packaging of a brand new, sealed item. The album is pretty good though and I love her voice, and of course the photo book and cards and flip book are beautiful. Wish there were more songs!

really good customer service

my order got delayed and they notified me personally through email and that was really appreciated. they let me know that it wasn’t in their control but they will try to get me my order as soon as possible. i really appreciated the email, and i will make sure to make my purchases from this shop!