2025 SMTOWN : THE CULTURE, THE FUTURE (FAMILY Ver.)

Order Processing

All orders are normally processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The processing time can be affected by order volumes and it can take up to 3 business days to process.

For pre-orders, our order processing will be started once we receive the newly released products from South Korea and it will take up to 5-7 business days from the release date.

If an order contains any pre-order items, the order will be held until all pre-order items are available to ship. If you would like to receive the items in stock first, please kindly create the order separately.

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopend, and in its original packaging. Please note that returns will need to be sent to the following address:

Kpop Online Store USA, 4 W Palisade Ave #1161 Englewood, NJ 07631

Shipping costs for all return will be the customer's responsibility unless returning/exchange due to wrong delivery (wrong items or missing items) or defect.  

You can always contact us for any return question at info@kpoponlinestoreusa.com.